At BlackCobraVPN, we strive to provide the best possible experience for our users. If you are dissatisfied with our service, we offer a refund policy outlined below.
Refunds are available under the following conditions:
• The refund request is made within 30 days of the original purchase date.
• The service has been used in accordance with our Terms of Service.
• The request is not due to a violation of our Acceptable Use Policy.
To request a refund, please follow these steps:
1. Contact Support: Contact our customer support team via www.blackcobravpn.com and provide your account details and reason for the refund request.
2. Refund Processing: Our support team will review your request and process the refund if it meets our eligibility criteria. Refunds will be issued to the original payment method used during purchase.
Certain services and situations are not eligible for refunds, including:
• Add-on services or features purchased separately from the main VPN subscription.
• Refund requests made after 30 days from the purchase date.
• Accounts terminated due to a violation of our Terms of Service.
In certain cases, partial refunds may be granted:
• If you have used the service for a significant portion of the subscription period, a prorated refund may be offered at our discretion.
Refund processing times may vary depending on your payment method:
• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Other Payment Methods: 5-15 business days
BlackCobraVPN shall not be liable for failure to perform it's services or obligations, including but not limited to processing refunds, where such failure results from circumstances beyond its reasonable control ("Force Majeure Events"), including but not limited to: natural disasters, epidemics, war, terrorism, governmental actions, cyberattacks, telecommunications failures, or third-party service provider outages.
BlackCobra VPN's maximum liability for service interruptions due to Force Majeure Events, that is beyond it's reasonable control, shall not exceed the prorated value of the affected subscription period, inclusive of the indirect or consequential damages.
If you have any questions or need assistance with your refund request, please contact our support team at www.blackcobravpn.com.
BlackCobra VPN reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and we encourage you to review our refund policy periodically.
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